Thank you for shopping with Dev Fashion. We want you to love your purchase, and we’re here to help if something isn’t right. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 14–30 days of delivery (choose your timeframe).

• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• Proof of purchase (order number or receipt) is required.

• Certain items cannot be returned for hygiene reasons, including:

  • Intimates/lingerie

  • Swimwear (if hygiene seal is broken)

  • Earrings

  • Cosmetics

  • Final sale or clearance items

2. Return Process

To initiate a return:

1. Email us at [your support email] with:

   • Order number

   • Reason for return

   • Photos (if item arrived damaged/incorrect)

2. Our support team will send you a Return Authorization and instructions.

3. Ship the item back to the provided address.

   • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 48–72 hours of delivery.
We will replace the item or provide a full refund at no extra cost.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, except in cases of store error (damaged, defective, incorrect item).

Note: Depending on your bank or card provider, processing times may vary.

5. Exchanges

We currently offer exchanges for:

• Wrong size

• Wrong color

• Product defects

If the desired item is out of stock, we will issue a refund or store credit.

6. Order Cancellations

Orders can be canceled within 2–6 hours of placing them (choose your timeframe), as long as they have not yet been processed or shipped.
Once an order is shipped, it can no longer be canceled.

7. Non-Returnable Items

The following cannot be returned or refunded:

• Gift cards

• Clearance items

• Items marked “Final Sale”

• Personal care items

• Customized or personalized products

8. Contact Us

If you have questions or need assistance with a return or refund, reach out to us:

Email: [your email]
Phone: [your phone number, optional]
Address: [your return address, optional]

We appreciate your trust in Dev Fashion and strive to provide a great shopping experience!

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